At Lunara Style Store, we strive to make your contemporary fashion shopping experience as seamless and elegant as our collections. Below you’ll find all the details about our shipping options and refined returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your fashion pieces arrive with the care they deserve.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Options

We offer two shipping methods to suit your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days delivery after dispatch)

Please note: Delivery times are estimates and may vary depending on your location and customs processing. International customers are responsible for any customs fees or import duties.

Returns & Exchanges

We want you to love your Lunara pieces as much as we do. If you’re not completely satisfied, our refined returns process ensures an effortless experience.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • A proof of purchase must be provided

Final Sale Items

To preserve the integrity of our most delicate pieces, the following items are considered final sale and cannot be returned or exchanged unless faulty:

  • Corsets
  • Bodysuits
  • Jewelry

How to Initiate a Return or Exchange

Follow these steps for our effortless return process:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below)
  2. Wait for Authorization: Our customer care team will respond within 24 hours with return instructions
  3. Package Securely: Include all original items, packaging, and the completed return form
  4. Ship Back: Send your return package to our Colorado address using a trackable service

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Lunara Customer Care,

I would like to request a [return/exchange] for my recent order #[Order Number] placed on [Order Date].

Item Details:
– Product Name: [Item Name] – Size/Color: [If applicable] – Reason for Return: [Please specify]

For exchanges, my preferred replacement item is: [Item Name & Details]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is faulty

Exchange Policy

For exchanges of eligible items:

  • Available for size/color changes within the same product category
  • Subject to current inventory availability
  • Price differences will be charged/refunded as applicable
  • Follow the same process as returns, clearly stating your exchange preference

International Returns

For our global clientele outside the U.S.:

  • Customs fees/duties are non-refundable
  • Return shipping must include all original documentation
  • Processing may take additional 3-5 business days

Quality Assurance

Should you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We’ll arrange for expedited replacement at no additional cost.

For any questions about our shipping or returns policy, our Colorado-based customer care team is available at [email protected] and typically responds within 24 hours.