At Lunara Style Store, we want you to love your contemporary fashion pieces as much as we do. If you’re not completely satisfied with your purchase, our refined returns process ensures a seamless experience that matches the elegance of our collections.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • A proof of purchase must be provided

Note on Final Sale Items: For the integrity of certain delicate pieces, corsets, bodysuits, and jewelry are considered final sale and cannot be returned or exchanged unless faulty.

How to Initiate a Return or Exchange

Follow these steps for our effortless return process:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below)
  2. Wait for Authorization: Our customer care team will respond within 24 hours with return instructions
  3. Package Securely: Include all original items, packaging, and the completed return form
  4. Ship Back: Send your return package to our Colorado address using a trackable service

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Lunara Customer Care,

I would like to request a [return/exchange] for my recent order #[Order Number] placed on [Order Date].

Item Details:
– Product Name: [Item Name] – Size/Color: [If applicable] – Reason for Return: [Please specify]

For exchanges, my preferred replacement item is: [Item Name & Details]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is faulty

Exchange Policy

For exchanges of eligible items:

  • Available for size/color changes within the same product category
  • Subject to current inventory availability
  • Price differences will be charged/refunded as applicable
  • Follow the same process as returns, clearly stating your exchange preference

International Returns

For our global clientele outside the U.S.:

  • Customs fees/duties are non-refundable
  • Return shipping must include all original documentation
  • Processing may take additional 3-5 business days

Quality Assurance: Should you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We’ll arrange for expedited replacement at no additional cost.

For any questions about our returns policy, our Colorado-based customer care team is available at [email protected] and typically responds within 24 hours.