Welcome to Lunara Style Store’s FAQ section. We’ve compiled answers to the most common questions about our contemporary feminine fashion, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer care team at [email protected].
About Lunara Style Store
What is Lunara Style Store’s fashion philosophy?
Lunara Style Store celebrates contemporary femininity with timeless pieces that blend effortless elegance with modern sophistication. Our collections are curated for confident, style-savvy women who appreciate quality craftsmanship and versatile designs that transition seamlessly from day to evening.
What types of products does Lunara Style Store offer?
We specialize in carefully curated women’s fashion including:
- Dresses (including Cami Dresses and special occasion maxi dresses)
- Jumpsuits (both structured and flowing styles)
- Bottoms (including leggings and curve-hugging designs)
- Corsets and body-enhancing pieces
- Accessories (handbags and jewelry to complete your look)
- Curve collection for fuller figures
Ordering & Account Information
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).
Can I change or cancel my order after placing it?
We process orders quickly to get your fashion pieces to you promptly. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where does Lunara Style Store ship?
We ship worldwide, excluding some remote areas and parts of Asia. During checkout, you’ll be able to confirm whether we deliver to your location.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx, arrives in 10-15 days after shipping
- Free Shipping (orders over $50): Processed in 1-2 business days, delivered via EMS, arrives in 15-25 days after shipping
Why do shipping times vary?
Delivery times are estimates and may vary slightly depending on your location and customs processing. We appreciate your understanding as we work to get your carefully packaged Lunara pieces to you as efficiently as possible.
Do you offer expedited shipping?
For urgent deliveries or special requests, please contact our Colorado-based customer care team at [email protected] before placing your order.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Your satisfaction is important to us, and we want you to feel completely confident in your Lunara pieces.
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on certain intimate items like bodysuits. All returned items must be in their original condition with tags attached.
Product Care
How should I care for my Lunara pieces?
Each item comes with specific care instructions. In general, we recommend:
- Hand washing or gentle machine cycles for delicate fabrics
- Lay flat to dry for structured pieces like jumpsuits and corsets
- Using garment bags for storage to maintain shape
Do you offer size guides for your clothing?
Yes! Detailed size guides are available on each product page to help you select the perfect fit. Our CURVE collection offers extended sizing for fuller figures while maintaining our signature elegant silhouette.
Contact & Community
How can I contact customer service?
Our Colorado-based team is happy to assist you via email at [email protected]. We typically respond within 24 hours.
Can I share how I style my Lunara pieces?
Absolutely! We love seeing how our community styles Lunara pieces. Share your looks with #LunaraStyle for a chance to be featured in our community highlights.
Where is Lunara Style Store located?
Our headquarters is located at 1432 River Road, Colorado Springs, US 80906. While we don’t have a physical retail store, we’re proud to serve fashion-conscious women worldwide through our online boutique.
Thank you for choosing Lunara Style Store as part of your fashion journey. We’re committed to providing you with effortless elegance from our collection to your closet.